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Simply Spotless
About Our Business
Simply Spotless was founded in May 2017 with one clear goal: to make booking a high quality cleaner genuinely simple. At the time, most cleaning companies required customers to submit an enquiry form and wait for a call back. Pricing was unclear. Communication was inconsistent. Booking felt slow and uncertain. We believed there was a better way. Today, Simply Spotless is an independently owned Australian cleaning company servicing Sydney and Melbourne, delivering residential, end of lease, NDIS and commercial cleaning with a strong focus on quality control, transparency and customer satisfaction.
Our Story
Simply Spotless began shortly after our founder, Dean, completed his Masters degree in Organisational Psychology. With a background in Commerce and Psychology, and experience consulting to large international organisations, Dean specialised in human behaviour, systems design and user experience. While the cleaning industry was not his original field, he quickly saw an opportunity to improve it. The problem was not just cleaning. It was the experience around cleaning. Customers wanted:
- Instant, transparent pricing
- Easy online booking
- Reliable cleaners
- Clear communication
- Accountability when things go wrong
In our first year, Simply Spotless operated with just one cleaner, servicing suburbs close to Sydney CBD. We focused exclusively on home cleaning and end of lease services. What has remained consistent since day one is our commitment to quality, monitoring performance closely and ensuring customers feel genuinely supported.
Key Milestones
2017
2019
Expanded into commercial and office cleaning in Sydney.
2020
2022
Expanded operations into Melbourne in August 2022, offering home cleaning and end of lease cleaning.
2025
Looking Ahead
Over the next three to five years, we aim to become the obvious choice for cleaning services in Sydney and Melbourne. Not because we are the cheapest. But because we are the most reliable.
Our focus will always remain: Quality above all else. Happy customers return. Unhappy customers do not. Success for us is not only revenue. It is consistent five star reviews, long term relationships and a reputation for integrity.
Independently owned. Australian operated.
Simply Spotless is independently owned and operated in Australia.
We are not part of a franchise network. We are not a lead generation platform. We do not outsource responsibility.
Every process, system and policy is designed and monitored internally to ensure consistent quality and accountability.
Meet Our Founder – Dean
Dean holds:
- Bachelor of Commerce
- Diploma in Psychology with Honours
- Masters in Organisational Psychology
Before starting Simply Spotless, he worked with large international organisations specialising in human resources systems, psychometric assessment and user experience psychology. Although he did not come from a cleaning background, he brought something equally valuable to the industry: close attention to detail, efficient systems and processes, integrity and transparency, ethical decision making, fair treatment of staff, empathy for clients in vulnerable situations, and continuous improvement.
Empathy. Respect. Accountability. Fairness. Clear communication. Consistency.
Dean remains actively involved in the business today. He oversees recruitment and onboarding of new cleaners, systems and process improvement, website design and user experience, and complaint escalation and quality assurance
Our Customer Happiness Team
When customers need assistance, they speak to real people. Our customer happiness team includes:
Lyndal – our Office Manager based in Australia, who has been with us for almost six years
Janice – Chief of Customer Happiness
Kim – Annihilator of Admin
They are responsible for booking adjustments, scheduling updates, complaint resolution and ongoing client support.
We aim to treat both clients and cleaners fairly in every situation.
Get a quote for your cleaning service and book it online instantly.
Areas of Expertise: We Specialise In…
End of Lease Cleaning (Melbourne and Sydney)
We understand the strict standards required by real estate agents and property managers. We provide structured checklists and after service support.
Each service type has its own detailed checklist and procedures to ensure:
- Compliance
- Quality control
- Value for money
- Consistent outcomes
NDIS Cleaning (Melbourne and Sydney)
We stay up to date with regulatory requirements and adapt our processes accordingly. Our procedures are reviewed and updated regularly to ensure compliance.
Commercial and Office Cleaning (Sydney Only)
We deliver consistent results in regulated and professional environments across Sydney and Melbourne.
We take pride in delivering dependable, detail focused cleaning services tailored to your specific needs. Our trained team works efficiently and respectfully in every environment, ensuring your space is left spotless and ready for use.
What Great Service Means to Us
To us, great service means more than just delivering a clean space. It means our cleaners arrive on time, presenting themselves professionally and treating every property with respect. They work through structured checklists to ensure nothing is missed, while our admin team responds promptly and empathetically to any queries. If issues arise, they are handled fairly and transparently.
We are also clear about the work we undertake. We do not accept jobs involving biohazards, hoarding environments or requests that fall outside our agreed scope. We also avoid unreasonable pricing negotiations. By setting these boundaries, we protect our team and maintain the high standards our clients expect.
How We Select and Monitor Cleaners
Our cleaners are independent contractors who run their own businesses. We believe in helping people build independence while maintaining strict quality standards. Before joining Simply Spotless, cleaners must:
- Operate their own registered business with a valid ABN
- Provide their own professional equipment and products
- Hold valid public liability insurance
- Provide current police checks less than 12 months old
- Submit verified photo identification
- Have their own vehicle and licence
Recruitment and Onboarding Process
- Application screening against strict requirements
- Interview
- Live onboarding session covering processes and expectations
- Online training program with videos, quizzes and resources
- Trial clean
- Probation period of 2 to 4 weeks with close performance monitoring
Only cleaners who consistently meet our standards continue working with us.
How We Maintain Quality
Consistency does not happen by accident. It is measured. After every service, customers receive a feedback request. Cleaners are rated out of 5 stars and are expected to maintain a high average rating. If something is missed:
- The cleaner returns to re-clean free of charge to hold them accountable
- If unresolved, we provide a refund for the affected areas
- Ongoing poor performance leads to termination
We are strict about:
- Checklist compliance
- Punctuality
- Clear and upfront communication
Our reputation depends on it.
Who We Serve
- Busy professionals
- Parents
- Time poor households
- Commercial offices
- NDIS participants
- Aged care clients
- DVA clients
- End of lease tenants
We provide both one off and ongoing services. One of our most meaningful experiences involved supporting an NDIS participant in palliative care for two years. We assisted their family throughout that time, helping reduce stress during an incredibly difficult period. Moments like that remind us that cleaning is often about much more than cleaning.
Why Customers Choose Simply Spotless
Customers regularly tell us they appreciate:
- High quality cleaning
- Excellent customer support
- Instant online quotes
- Easy online booking
- Transparent pricing
- Flexible scheduling
Our systems allow customers to manage bookings online, access receipts, receive reminders and make updates without unnecessary phone calls or emails. We keep overheads low through efficient digital systems while paying experienced cleaners well above award rates to retain top performers.
Our promise is simple…
What will never change:
- A commitment to customer satisfaction
- Strict quality monitoring
- Transparent pricing
- Accountability when things go wrong
- Respect for clients and cleaners alike
Simply Spotless exists to make cleaning simple, reliable and stress free. If you are looking for a professional cleaning service in Sydney or Melbourne, we would love to help.
Get a quote for your cleaning service and book it online instantly.
Send us a Message
Have a general question? We’re just an email away.
Sydney
136 Victoria Street, Ashfield, NSW 2131
Melbourne
114 William Street, Melbourne, VIC 3000